Returns and Refund Policy - Nicotine Pouch Shop

1 - Introduction

At Nicotine Pouch Shop, we prioritise customer satisfaction and aim to ensure every order meets your expectations.

Our returns policy is valid for 14 days from the date of purchase. Unfortunately, returns cannot be accepted after this period.

To be eligible for a return, items must be unused and in their original packaging. Items damaged due to misuse or improper care are not covered. Please note that disposable devices and e-liquids are not eligible for return.

If you are unsure how to use a product or have questions about its care, please contact us for guidance: we are happy to help.

2 - Completing a Return

To initiate a return, please complete our returns form and include it with your returned package.

Please send returns to:

Nicotine Pouch Shop
91 Redfern Road
Tyseley, Birmingham
B11 2BH
United Kingdom

Customers are responsible for the cost of returning items except in certain situations, such as if the item is faulty. We recommend using tracked or signed-for delivery to ensure your package reaches us safely.

3 - Refunds

Once your return is received and inspected, we will notify you by email.

Refunds will be issued via the original payment method. If you prefer, store credit can also be provided. Please allow up to 10 days from the date your return is shipped for the refund to be processed: 1 to 2 days for the credit to appear on your account or statement.

4 - Disposable Devices and E-liquids

Disposable devices and e-liquids are sold as-is and cannot be returned. No replacements or refunds are offered for these items.

5 - Questions and Assistance

If you have any questions about our returns policy or need assistance, please contact our customer service team on 0121 516 3382 or via email at sales@vaporshopdirect.com.